email: info@dreamdisneyvilla.com

Booking: Before a booking can be accepted the booking form must be completed and signed by the designated party leader.  The lead name must be 25yrs of age or older and must take full responsibility for all payments and correspondence.  Dates are not held until a booking deposit of £100.00 GBP per week is received.  The balance must be paid in full 10-weeks before arrival date.

Security deposit: The deposit (£200.00 GBP) will be refunded when our management company confirm everything is in the same order as when you arrived, the contents are intact and that you arrived and vacated the property within the agreed times and dates.

Florida State Law insists that all occupants are listed on the booking form including children and infants.  This must be adhered to.  The property may not be shared, sub-let or assigned to other persons.

What’s included: You have the use of the property, including all utilities except pool heating for which a supplement is payable.  The property is cleaned and prepared for your arrival.  Maid service however is not usual in Florida private homes.  Sorry you are going to have to tidy up after yourselves.

Rental Times are 4pm on the arrival date to 10am on the day of departure. Unauthorised early entries and late departures will be subject to a £30.00 GBP minimum charge as this means our management company cannot clean the villa for other guests arriving.  If no other guests are incoming, a late departure may be arranged with our management company.  Stays of 6 nights or less will in incur a cleaning fee of £50.00 GBP. Guests can arrange to arrive earlier or depart later if the villa is unoccupied.

No smoking is allowed inside the property.  However, smoking is permitted outside on the deck area.  It would be appreciated if the ash trays provided are used.  Should any cigarette burns be found the appropriate charge will be deducted from the security deposit.

NO PETS are allowed.

Access may be required by authorised personnel for maintenance at any time.

Good neighbours.  All guests should occupy the property in a responsible and courteous manner.  Please be aware that some neighbours may be permanent residents.

Security: Guests are expected to take all reasonable security precautions, including locking ALL doors and windows and setting the security alarm whenever they leave the property.  Your insurers may decline your claim if you fail to do so.  Security is in your hands – just because you are on holiday – remember the BURGLARS are not.

Complaints: In the unlikely event that you may experience any problems with the property you should contact the management company immediately, who will do their best to assist you and remedy the matter as soon as is practically possible.  Should the problem remain unresolved please contact us (the owners) immediately.  Complaints or problems reported after the departure date will not be accepted or considered.

If pool heating is required there is an additional charge (£80.00 per week).  The owners cannot guarantee the temperature of the pool as this will vary according to the time of year.  Please order at time of booking wherever possible.  The swimming pool is used entirely at the guests own risk.  No diving is allowed and children must be supervised at all times, whilst in the pool area.  Glass is not permitted in the pool area at any time.  Plastic utensils are provided for your convenience.  Any problems regarding the pool, please contact our Management company.

Cancellation: If you need to cancel the booking the owners must be informed in writing.  Cancellation prior to 8 weeks before the arrival date will result in loss of booking deposit only.  Cancellation less than 8 weeks before the arrival date will result in total loss of rental charge.  The security deposit would be refunded.  If we don’t receive payment or communication on due date we reserve the right to cancel the booking and retain the deposit.

Force Majeure: as with any other holiday, there are circumstances completely beyond our control, in which the property may not be available for your booking.  Such circumstances are referred to as “Force Majeure”.  In the event of “Force Majeure” the owners will do their best to make alternative arrangements for you where possible.  If they cannot or if the alternative arrangements are unacceptable to you, then they will refund all monies paid to them.  This will be the full extent of the owner’s liability in such circumstances and the owners cannot be responsible for any other costs connected with any such cancellation, however arising.

The owners and their management company accept no responsibility whatsoever for death, personal injury, accidents, loss or damage to persons belongings however caused.  The use of the accommodation is at the users own risk. Children must be supervised at all times by a responsible adult, ESPECIALLY WHEN USING THE POOL AREA.